Older Than Dinosaurs…

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BSkyB

On Tuesday my Sky+ box went wrong so I rang and booked a service call for Thursday afternoon. After a conversation with J it seemed more economical to adjust my package and upgrade to an HD box.

I rang back and they cancelled the service call, arranged the adjusted package and the installation of an HD box for this afternoon. I was a happy bunny ‘cos I’d have it for the weekend and be able to record the final of the US Open (always a night game and I can’t stay awake that late).

This morning I received a letter from Sky saying “Welcome back” and my account was £51 outstanding “please ring ….to arrange payment”. Very confused I rang Sky only to be told that I should ignore the letter but that the installation visit had been cancelled. I assured them that I had not cancelled but they couldn’t tell me why the visit had been cancelled or by whom!

I was tranferred to three different advisors and eventually I demanded to speak to a manager but despite being on the phone for almost an hour (a good proportion of which was me being put on hold) all I achieved was them repeating empty apologies that the visit had been cancelled but no explanation. Not only that they could not re-instate the visit and could only book a new call for Monday morning.

I’ve been a customer of Sky for many years but this doesn’t seem to matter to them. Oh yes, they will reimburse me for the days I haven’t had the Sky+ service but it seems to me that, as my son says, as long as they can screw you for as much money as possible, customer service comes a very poor second.

Another point is that had I not received the weird letter from Sky I would have been sitting here all afternoon waiting for them to arrive.

A letter to the CEO, Jeremy Darroch, is on it’s way but I won’t hold my breath!!!!

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September 10, 2010 - Posted by | oldpeople | ,

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